Refund and Returns Policy

Effective Date: [25/08/2025]

At Velquine, customer satisfaction is our priority. If you are not completely happy with your order, we offer flexible return and refund options under the following conditions:

1. Eligibility for Returns

  • Items must be unused, unopened, and in their original packaging.
  • Returns must be requested within [Insert Days, e.g., 7 days] of delivery.
  • Certain items (e.g., opened cosmetics, personal care items, intimate products) are not returnable due to hygiene and safety reasons.

2. Return Process

  1. Contact us at [Insert Customer Support Email/Phone] to initiate a return request.
  2. Provide order details and reason for return.
  3. Our team will arrange pickup or guide you on how to return the item.

3. Refunds

  • Once the returned item is inspected, we will notify you of approval or rejection.
  • If approved, a refund will be processed and credited to your original payment method within [Insert Time, e.g., 7–10 business days].
  • Shipping fees (if charged) are non-refundable.

4. Exchanges

  • Exchanges are allowed for damaged, defective, or incorrect items only. Proof (such as images/videos) must be shared within [Insert Days, e.g., 48 hours] of delivery.

5. Cancellation Policy

  • Orders can be cancelled before shipment. Once shipped, cancellation requests cannot be processed.

Contact Us

For shipping or return-related queries, please contact:

Velquine Customer Support
Email: [ ask@velquine.com ]
Instagram: [ @velquine_cosmetics ]

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